Privacy Policy

Last updated: 2026

Wander Sichuan respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and protect information when you visit wandersichuan.com, contact us, submit a travel enquiry or use any of our website features.

For the purposes of this Privacy Policy, “Wander Sichuan”, “we”, “us” and “our” refer to:

wandersichuan

Website: wandersichuan.com
Email: wandersichuan@gmail.com
Address: CHENGDU

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us, including:

  • Your name
  • Email address
  • Telephone or WhatsApp number
  • Nationality or country of residence
  • Travel dates
  • Number of travelers
  • Destinations you are interested in
  • Accommodation or transportation preferences
  • Travel interests and preferred travel pace
  • Budget range, when voluntarily provided
  • Questions, requests and other information included in your message

Please do not submit passport details, payment card information, medical records or other sensitive personal information through a general website contact form unless we specifically request it through an appropriate and secure method.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Referring website
  • Pages visited
  • Time spent on the website
  • Approximate location based on IP address
  • Date and time of access
  • Website errors and security logs

This information helps us maintain website security, understand website performance and improve the visitor experience.

3. How We Use Your Information

We may use your information to:

  • Respond to questions and travel enquiries
  • Understand your travel requirements
  • Suggest suitable destinations, routes or travel services
  • Prepare a proposed itinerary
  • Communicate with you by email, telephone or WhatsApp
  • Arrange requested travel-related services
  • Improve our website, content and customer service
  • Analyze website traffic and visitor behavior
  • Prevent fraud, spam, misuse and security threats
  • Maintain business and communication records
  • Comply with applicable legal obligations
  • Protect our legal rights and legitimate business interests

We will not use your personal information for purposes that are materially different from those described here without providing appropriate notice.

4. Legal Bases for Processing

Where applicable data protection laws require a legal basis, we may process your information on one or more of the following grounds:

Consent

We may rely on your consent when you voluntarily submit an enquiry, agree to receive marketing communications or accept optional cookies.

You may withdraw your consent at any time.

Steps Before Entering Into a Contract

We may process information in order to respond to a request, prepare an itinerary, provide a quotation or take other steps requested by you before a service agreement is made.

Performance of a Contract

If you purchase or book a service through us, we may process information necessary to provide that service and manage the related relationship.

Legitimate Interests

We may process information where reasonably necessary to operate our website, respond to enquiries, improve our services, prevent misuse and protect our business, provided those interests do not override your privacy rights.

Legal Obligations

We may process or retain information where required by applicable laws, regulations, tax rules, court orders or government authorities.

5. Travel Enquiry and Contact Forms

When you submit a contact form or a Plan My Trip form, the information you provide is sent to us so that we can review your request and respond.

Submitting a form does not create a booking or guarantee that any requested travel service is available.

We may retain enquiry records to:

  • Continue communicating with you
  • Avoid asking you to provide the same information repeatedly
  • Improve our travel planning services
  • Maintain reasonable business records
  • Handle complaints or disputes

6. Email and WhatsApp Communications

When you contact us by email or WhatsApp, your message and contact details may be stored by us and by the relevant communication provider.

WhatsApp and other third-party communication platforms operate under their own privacy policies and terms. We do not control how those platforms process information within their systems.

Please avoid sending highly sensitive or confidential information through ordinary email or messaging applications.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small files stored on your browser or device. They may help the website function properly, remember preferences, measure website use and improve performance.

We may use the following categories of cookies:

Strictly Necessary Cookies

These cookies are required for website security, basic functionality, form operation and preference management.

Analytics Cookies

These cookies help us understand how visitors use the website, such as which pages are viewed and how visitors navigate between pages.

Functional Cookies

These cookies may remember choices or support third-party features.

Marketing Cookies

If used, these cookies may help measure campaigns or display more relevant content.

Where required, optional cookies will only be placed after you provide consent through our cookie banner or preference tool.

You can change your cookie preferences through the website’s cookie settings or through your browser. Blocking some cookies may affect certain website functions.

8. Analytics

We may use website analytics tools to understand website traffic and performance.

Depending on the tools enabled on our website, analytics providers may collect information such as your device type, browser, approximate location, pages visited and interaction data.

Where required, analytics tools will only be activated after you accept analytics cookies.

Remove this section if no analytics service is installed.

9. How We Share Information

We do not sell your personal information.

We may share limited information with parties that help us operate the website or respond to your request, including:

  • Website hosting providers
  • Website developers and technical support providers
  • Email and communication service providers
  • Analytics providers
  • Spam prevention and website security providers
  • Travel service providers involved in a requested itinerary
  • Hotels, transport providers, guides or other suppliers, when necessary to respond to or fulfill your request
  • Professional advisers, such as accountants, insurers or legal advisers
  • Government authorities where disclosure is legally required

We only share information that is reasonably necessary for the relevant purpose.

Third-party travel providers may act as independent data controllers and may provide their own privacy notices.

10. International Data Transfers

Our website visitors and service providers may be located in different countries.

As a result, personal information may be processed or stored outside your country of residence. Data protection laws in those countries may differ from the laws in your jurisdiction.

Where required, we will use reasonable safeguards for international data transfers, such as contractual protections or other legally recognized transfer mechanisms.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Typical retention periods may include:

  • General enquiries: up to 24 months after the last meaningful communication
  • Unsubscribed marketing records: as long as necessary to respect the opt-out request
  • Booking and transaction records: for the period required by tax, accounting or legal obligations
  • Website security logs: normally for a limited period unless needed to investigate misuse or security incidents
  • Cookie information: according to the duration stated in the cookie preference tool

We may retain information for longer where necessary to establish, exercise or defend legal claims.

12. Data Security

We use reasonable administrative and technical measures to protect personal information from unauthorized access, loss, misuse, alteration or disclosure.

These measures may include:

  • Secure website connections
  • Access controls
  • Website security monitoring
  • Software updates
  • Spam protection
  • Restricted access to enquiry information
  • Secure hosting and backup procedures

However, no website, email system or internet transmission can be guaranteed to be completely secure.

13. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Request restriction of processing
  • Object to certain processing
  • Withdraw consent
  • Request a portable copy of certain information
  • Opt out of direct marketing
  • Submit a complaint to a relevant data protection authority

Some rights are subject to legal conditions and exceptions.

To make a privacy request, contact:

wandersichuan@gmail.com

We may need to verify your identity before completing a request.

14. Marketing Communications

We will only send promotional or marketing communications where permitted by law.

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in a marketing email
  • Replying and asking us to stop
  • Contacting us at wandersichuan@gmail.com

We may still send non-marketing communications relating to an active enquiry, requested service or legal matter.

15. Children’s Privacy

Our website is intended for adults planning travel.

We do not knowingly collect personal information directly from children without appropriate authorization from a parent or legal guardian.

If you believe a child has submitted personal information to us without appropriate consent, contact us so that we can review and delete it where appropriate.

16. Third-Party Websites

Our website may contain links to third-party websites, booking platforms, social media services, map services or messaging applications.

We are not responsible for the privacy, security or content of third-party websites. You should review the privacy policy of each external service before providing personal information.

17. Embedded Content

Pages on this website may include embedded maps, videos, social media content or other third-party features.

Embedded content may behave as though you visited the third-party website directly. Those providers may collect technical information, use cookies or track interactions according to their own privacy policies.

Optional embedded content should be blocked until consent where required.

18. Automated Decision-Making

We do not currently use personal information to make decisions that produce legal or similarly significant effects solely through automated processing.

If this practice changes, we will update this Privacy Policy and provide any notices required by applicable law.

19. Changes to This Privacy Policy

We may update this Privacy Policy when:

  • Our website features change
  • We introduce new services
  • Our service providers change
  • Legal or regulatory requirements change
  • Our data-processing practices change

The updated version will be published on this page with a revised “Last updated” date.

20. Contact Us

For questions about this Privacy Policy or the way we handle personal information, contact:

wandersichuan
Email: wandersichuan@gmail.com
Website: wandersichuan.com
Address:CHENGDU