Privacy Policy

Information We Collect

We may collect personal information that you provide directly to us, including:

• Your name
• Email address
• Telephone or WhatsApp number
• Nationality or country of residence
• Preferred language
• Travel dates
• Number and ages of travellers
• Destinations you are interested in
• Accommodation preferences
• Transportation preferences
• Travel interests and preferred travel pace
• Budget range, when voluntarily provided
• Accessibility or dietary requirements you choose to share
• Questions, requests and other information included in your message

Information Collected Automatically

When you visit the website, certain technical information may be collected automatically by the website, hosting provider, security tools or approved analytics services.

This information may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Referring website or campaign
• Pages visited
• Approximate location derived from an IP address
• Date and time of access
• Website interaction and navigation data
• Website errors and security logs

We use this information to maintain website security, understand website performance, prevent misuse and improve the visitor experience.

How We Use Your Information

We may use personal information to:

• Respond to questions and travel enquiries
• Understand your travel requirements
• Suggest suitable destinations, routes or travel services
• Prepare preliminary travel information or a proposed itinerary
• Communicate with you by email, telephone or WhatsApp
• Refer your enquiry to a licensed travel agency partner when appropriate
• Coordinate communication with relevant travel suppliers
• Improve our website, content and enquiry process
• Analyse website traffic and performance
• Prevent fraud, spam, misuse and security threats
• Maintain reasonable business and communication records
• Comply with applicable legal obligations
• Protect our legal rights and legitimate business interests

We will not use personal information for a materially different purpose without providing appropriate notice or obtaining consent where required.

Legal Bases for Processing

Where applicable law requires a legal basis, we may process personal information on one or more of the following grounds.

Consent

We may rely on consent when you voluntarily submit an enquiry, agree to receive marketing communications or accept optional cookies.

You may withdraw consent at any time, although withdrawal does not affect processing that was lawful before withdrawal.

Steps Taken at Your Request

We may process information to answer your request, prepare preliminary travel information or communicate with a suitable licensed travel agency partner before a contract is entered into.

Contractual Necessity

Where applicable, information may be processed when reasonably necessary to support an active enquiry or coordinate communications relating to a requested service.

Legitimate Interests

We may process information where reasonably necessary to operate and secure the website, respond to enquiries, improve our services, prevent misuse and maintain business records, provided those interests do not override applicable privacy rights.

Legal Obligations

We may process or retain information where required by applicable laws, regulations, tax rules, court orders or lawful government requests.

Travel Enquiry and Contact Forms

When you submit a contact form or Plan My Trip form, the information you provide is transmitted to us so that we can review your request and respond.

Submitting a form:

• Does not create a confirmed booking
• Does not create a service contract
• Does not create a payment obligation
• Does not guarantee availability or pricing

Formal quotations, contracts, payments and confirmed travel arrangements are handled by the relevant licensed travel agency partner or service provider unless expressly stated otherwise.

We may retain enquiry records to:

• Continue communicating with you
• Avoid requesting the same information repeatedly
• Improve our travel-planning and enquiry process
• Maintain reasonable business records
• Handle complaints, disputes or legal claims

Email and WhatsApp Communications

When you contact us by email or WhatsApp, your message, account details and communication history may be stored by us and by the relevant communication provider.

WhatsApp, email providers and other communication services operate under their own privacy notices and terms. We do not control how those providers process information within their own systems.

Please avoid sending highly sensitive or confidential information through ordinary email or messaging applications.

Cookies and Similar Technologies

Our website may use cookies, pixels, local storage and similar technologies.

Cookies are small files or identifiers stored on or accessed from your browser or device. They may help the website operate, remember preferences, protect forms, measure use and improve performance.

Strictly Necessary Cookies

These cookies support essential functions such as website security, form operation, session management and saving cookie preferences.

Analytics Cookies

These cookies help us understand how visitors use the website, which pages are viewed and how the site performs.

Functional Cookies

These cookies may remember visitor choices or support optional third-party features.

Marketing Cookies

If enabled, these cookies may help measure advertising campaigns, understand campaign performance or provide more relevant content.

Where consent is required, optional cookies and related tracking technologies will only be activated after you make an appropriate choice through the cookie banner or preference tool.

You may change or withdraw your cookie choices through the website’s cookie settings. You can also adjust browser settings, although blocking some cookies may affect website functionality.

Analytics and Website-Experience Tools

We may use website analytics and user-experience tools to understand traffic, page performance and visitor interactions.

Depending on the tools enabled, providers may process:

• Device and browser information
• Approximate location
• Pages visited
• Referral information
• Clicks, scrolling and navigation patterns
• Technical performance information

Where required, optional analytics and user-experience tools will only be activated after consent is provided.

We do not intentionally use analytics tools to collect payment-card numbers, passport copies or the content of sensitive form fields.

How We Share Information

We do not sell personal information.

We may share limited information with parties that help operate the website or respond to your request, including:

• Website hosting providers
• Website developers and technical-support providers
• Email and communication providers
• Analytics and website-performance providers
• Spam-prevention and website-security providers
• Licensed travel agency partners
• Hotels, transport providers, guides and other travel suppliers
• Professional advisers such as accountants, insurers or lawyers
• Government authorities where disclosure is legally required

We aim to share only information reasonably necessary for the relevant purpose.

Where practicable, we will identify the licensed travel agency partner or supplier involved before personal information is shared for a travel enquiry.

Travel partners and suppliers may act as independent controllers or personal information processors and may provide their own privacy notices.

International Data Transfers

Our website visitors, communication providers, hosting providers, analytics providers and travel partners may be located in different countries.

Personal information may therefore be processed or stored outside your country or region of residence. The privacy and data-protection laws in another jurisdiction may differ from those in your location.

Where required, we will use reasonable and legally recognised safeguards for relevant international transfers, obtain required consent or take other steps required by applicable law.

Where personal information is provided to an overseas travel partner or supplier, we may provide additional information about the recipient and transfer where required.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including legal, accounting, security and dispute-resolution requirements.

Typical retention periods may include:

• General travel enquiries: up to 24 months after the last meaningful communication
• Marketing opt-out records: for as long as reasonably necessary to respect the opt-out request
• Booking or transaction records held by a licensed partner: according to that partner’s legal and accounting obligations
• Website-security logs: normally for a limited period unless required to investigate misuse or a security incident
• Cookie records: according to the duration shown in the cookie-preference tool

Information may be retained for longer where reasonably necessary to establish, exercise or defend legal claims, comply with law or resolve a dispute.

Data Security

We use reasonable administrative and technical measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

Measures may include:

• Secure HTTPS website connections
• Access controls
• Website-security monitoring
• Software and plugin updates
• Spam and abuse protection
• Restricted access to enquiry information
• Secure hosting and backup procedures
• Account and password-management measures

No website, email system, messaging application or internet transmission can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:

• Request information about how your data is processed
• Request access to personal information
• Request correction of inaccurate or incomplete information
• Request deletion in certain circumstances
• Request restriction of processing in certain circumstances
• Object to certain processing
• Withdraw consent
• Request a portable copy of certain information
• Opt out of direct marketing
• Submit a complaint to a relevant supervisory authority

These rights may be subject to legal conditions, limitations and exceptions.

Marketing Communications

We will only send promotional or marketing communications where permitted by applicable law.

You may unsubscribe by:

• Using the unsubscribe link in a marketing email
• Replying to a message and asking us to stop
• Contacting wandersichuan@gmail.com

We may continue to send non-marketing communications relating to an active enquiry, requested service, security issue or legal matter.

Children’s Privacy

This website is intended primarily for adults planning travel.

We do not knowingly collect personal information directly from children without appropriate involvement or authorisation from a parent or legal guardian.

A parent or guardian may provide information about children travelling in a group where reasonably necessary to prepare a suitable itinerary.

If you believe that a child has submitted personal information without appropriate authorisation, contact us so that we can review and delete it where appropriate.

Third-Party Websites and Services

Our website may contain links to third-party websites, booking platforms, social-media services, map services, payment providers or messaging applications.

We are not responsible for the privacy, security or content of third-party websites and services.

Review the privacy notice and terms of each external service before providing personal information.

Embedded Content

Pages on this website may include embedded maps, videos, social-media content, review widgets or other third-party features.

Embedded content may behave as though you visited the third-party website directly. The provider may collect technical information, use cookies or record interactions according to its own privacy practices.

Where required, optional embedded content will be blocked until appropriate consent is provided.

Automated Decision-Making

We do not currently use personal information to make decisions that produce legal or similarly significant effects solely through automated processing.

If this practice changes, we will update this Privacy Policy and provide any notice required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy when:

• Website features change
• New services are introduced
• Service providers change
• Legal or regulatory requirements change
• Our personal-information practices change

The revised version will be published on this page with an updated “Last updated” date.

Material changes may also be communicated through the website or another appropriate method where required.

Contact Us

For questions about this Privacy Policy, our use of personal information or a privacy-rights request, contact: